Emotional Intelligence (EQ) is defined as the ability to identify, assess, and control one’s own emotions, the emotions of others, and that of groups.
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Contents
Contributors
Key Concepts
Resources and References
Contributors
- Daniel Goleman (1995)
Key Concepts
In the 1900s, even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving, several influential researchers in the intelligence field of study had begun to recognize the importance of going beyond traditional types of intelligence (IQ). As early as 1920, for instance, E.L. Thorndike described “social intelligence' as the skill of understanding and managing others. Howard Gardner in 1983 described the idea of multiple intelligences, in which interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one’s feelings, fears and motivations) helped explain performance outcomes.
The first use of the term “emotional intelligence' is often attributed to A Study of Emotion: Developing Emotional Intelligence from 1985, by Wayne Payne. However, prior to this, the term “emotional intelligence' had appeared in Leuner (1966). Stanley Greenspan (1989) also put forward an EI model, followed by Salovey and Mayer (1990), and Daniel Goleman (1995). A distinction between emotional intelligence as a trait and emotional intelligence as an ability was introduced in 2000.
Daniel Goleman’s model (1998) focuses on EI as a wide array of competencies and skills that drive leadership performance, and consists of five areas:
Self-awareness
Know one’s emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.
Self-regulation
Manage or redirect one’s disruptive emotions and impulses and adapt to changing circumstances.
Social skill
Manage other’s emotions to move people in the desired direction.
Empathy
Recognize, understand, and consider other people’s feelings especially when making decisions
Motivation
Motivate oneself to achieve for the sake of achievement.
To Golman, emotional competencies are not innate talents, but rather learned capabilities that must be worked on and can be developed to achieve outstanding performance. Goleman believes that individuals are born with a general emotional intelligence that determines their potential for learning emotional competencies[3].
Emotional Intelligence is not always widely accepted in the research community. Goleman’s model of EI, for instance, has been criticized in the research literature as being merely “pop psychology.' However, EI is still considered by many to be a useful framework especially for businesses.
Additional Resources and References
Resources
- Emotional Intelligence: Why It Can Matter More Than IQ: A well-written book by Daniel Goleman, a former writer for the New York Times. The book explains how the rational and emotional work together to shape intelligence, citing neuroscience and psychology of the brain. Goleman explains why IQ is not the sole predictor of success; furthermore, he demonstrates how emotional intelligence can impact important life outcomes. A fascinating read!
- Emotional Intelligence 2.0: Bradberry, Greaves, and Lencioni’s book that actually gives strategies for how to increase your emotional intelligence (not just explaining what emotional intelligence is). Helps readers increase four emotional intelligence skills: self-awareness, self-management, social awareness, and relationship management. Gives access to an online test that informs which strategies will increase your EQ the most.
References
- Goleman, D. (2006). Emotional intelligence. Bantam.
- Goleman, D. (1996). Emotional Intelligence. Why It Can Matter More than IQ.Learning, 24(6), 49-50.
- Goleman, D. (1998). Working with emotional intelligence. Bantam.
Daniel Goleman's five components of emotional intelligence
Emotional Intelligence, as a psychological theory, was developed by Peter Salovey and John Mayer.
'Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.'
- Mayer & Salovey, 1997
The following steps describe the five components of emotional intelligence at work, as developed by Daniel Goleman. Goleman is a science journalist who brought 'emotional intelligence' on the bestseller list and has authored a number of books on the subject, including 'Emotional Intelligence,' 'Working With Emotional Intelligence,' and, lately, of 'Social Intelligence: The New Science of Human Relationships.'
An article on the relation between Goleman and the psychological research communitiy appeared in Salon, on June 28, 1999.
The Five Components of Emotional Intelligence
Self-awareness. The ability to recognize and understand personal moods and emotions and drives, as well as their effect on others. Hallmarks* of self-awareness include self-confidence, realistic self-assessment, and a self-deprecating sense of humor. Self-awareness depend on one's ability to monitor one's own emotion state and to correctly identify and name one's emotions.
[*A hallmark is a sure sign: since self-awareness is necessary for, say, realistic self-assessment, that is, without self-awareness no realistic self-assessment, the presence of of realistic self-assessment is a sure sign (sufficient to conclude that there is) self-awareness.]
Self-regulation.The ability to control or redirect disruptive impulses and moods, and the propensity to suspend judgment and to think before acting. Hallmarks include trustworthiness and integrity; comfort with ambiguity; and openness to change.
Internal motivation. A passion to work for internal reasons that go beyond money and status -which are external rewards, - such as an inner vision of what is important in life, a joy in doing something, curiosity in learning, a flow that comes with being immersed in an activity. A propensity to pursue goals with energy and persistence. Hallmarks include a strong drive to achieve, optimism even in the face of failure, and organizational commitment.
Empathy. The ability to understand the emotional makeup of other people. A skill in treating people according to their emotional reactions. Hallmarks include expertise in building and retaining talent, cross-cultural sensitivity, and service to clients and customers. (In an educational context, empathy is often thought to include, or lead to, sympathy, which implies concern, or care or a wish to soften negative emotions or experiences in others.) See also Mirror Neurons.
It is important to note that empathy does not necessarily imply compassion. Empathy can be 'used' for compassionate or cruel behavior. Serial killers who marry and kill many partners in a row tend to have great emphatic skills!
Daniel Goleman Emotional Intelligence
Social skills. Proficiency in managing relationships and building networks, and an ability to find common ground and build rapport. Hallmarks of social skills include effectiveness in leading change, persuasiveness, and expertise building and leading teams.
Daniel Goleman Eq Test
Links on Emotional Intelligence: